FAQ

ORDERING

Do Kay Asante Fashion offer gift wrapping?

How do I make a purchase?

Can I place an order over the telephone?

Do I need an account to place an order online?

How will I know if you have received my order?

Can you provide me with a VAT receipt?

What if an item is out of stock?

Do you offer same day delivery in London?

Can I add items to an existing order?

What happens if I notice that my personal details are incorrect after I have completed the ordering process?

Can I redeem or buy gift vouchers online?

DELIVERY/SHIPPING

Can I track my order online?

Can I change my shipping address once my order has been dispatched?

Will I have to sign for my order?

What happens if I am out when you deliver?

Can you deliver to a different address than my billing address?

How much are the custom duties and taxes for my order?

RETURNS & EXCHANGES

How do I receive a refund and will I be refunded for the full value of my order?

Can I Return Gift Certificates?

When will I receive a refund for the returned items?

Can I return an item to one of the Kay Asante Fashion stores?

SAFE ONLINE SHOPPING

Is it safe to use my credit card online at Kay Asante Fashion?

Is my personal information kept private?

GENERAL QUESTIONS

How do I know if the item will fit me?

How do I unsubscribe from the Kay Asante Fashion newsletter?

How do I create a Kay Asante Fashion account?

I have forgotten my password – what shall I do?

TECHNICAL QUESTIONS

I cannot process my order.

An Error message says my card details are incorrect?

I am experiencing problems with my SecureCode number/3D Security pop up window?

I have re-set my SecureCode/3D secure number and entered it into the form and it is still not working?

I have spoken to my bank about my SecureCode/3D secure number and they are saying there is nothing wrong.